Frequently Asked Questions
At Chacha Nawaz Jewellers, we value clarity and trust. Our FAQ section is designed to answer common questions about products, services, payments, and policies, helping you shop with confidence and enjoy a smooth, worry-free jewellery experience.
What is the karat (purity) of gold in your collection?
All our gold jewellery is crafted in 22K and 24K gold, ensuring exceptional quality and purity. Each piece carries proper hallmarking to guarantee authenticity and compliance with international standards.
Do you provide a certificate or hallmark for each gold piece?
Yes. Every item in our Gold Collection comes with a hallmark stamp and an authenticity certificate, assuring you of genuine gold content and craftsmanship.
Can I customize or resize a gold jewellery item?
Absolutely. We offer customization and resizing services on selected gold items. You can request design changes, engraving, or resizing to ensure a perfect fit and personal touch.
What is your warranty or guarantee on gold products?
We provide a quality guarantee on all gold jewellery. In case of any manufacturing defect, you can request an exchange or repair as per our warranty and return policy.
How should I care for and clean my gold jewellery?
Keep your gold jewellery away from harsh chemicals and perfumes. Clean it gently with a soft cloth or mild soap solution. We also offer professional cleaning and polishing services to maintain long-lasting shine.
What purity of silver is used in your jewellery?
Our Silver Collection is crafted in 92.5 Sterling Silver, known for its durability and brilliance. Each piece is hallmarked to ensure authenticity.
Does silver jewellery tarnish over time?
Yes, silver may naturally tarnish when exposed to air or moisture. However, regular cleaning with a soft cloth or silver polish can maintain its shine.
Can I customize or engrave silver jewellery?
Yes, we provide engraving and customization services on selected silver items, including name engravings and design modifications.
Is your silver jewellery suitable for daily wear?
Absolutely. Sterling silver is durable and safe for everyday use, but we recommend avoiding harsh chemicals or rough handling.
How should I store my silver jewellery?
Keep silver pieces in a dry, airtight pouch or box to prevent tarnish. Store separately to avoid scratches.
What types of jewellery services do you provide?
We offer jewellery sales, customization, engraving, resizing, polishing, and repair services to ensure your pieces remain beautiful and timeless.
Can I request a custom jewellery design?
Yes, we specialize in custom designs. You can share your idea or inspiration, and our expert craftsmen will create a unique piece just for you.
Do you offer jewellery cleaning and polishing services?
Absolutely. We provide professional cleaning and polishing to restore the original shine of your gold and silver jewellery.
How long does it take to complete a custom or repair service?
Time depends on the complexity of the request. Simple resizing may take a few days, while detailed custom designs can take 2–4 weeks.
Do you provide after-sales support for jewellery purchases?
Yes. We provide after-sales support including resizing, repairs, polishing, and guidance on caring for your jewellery, ensuring long-lasting satisfaction.
What payment methods do you accept?
We accept multiple payment methods including cash, bank transfer, debit/credit cards, and mobile wallet payments to make shopping easier for you.
Can I pay in installments?
Yes, selected jewellery items may be eligible for installment plans. Please contact our support team for details and eligibility.
Is online payment secure on your website?
Absolutely. All online transactions are processed through secure, encrypted payment gateways, ensuring your personal and financial data remain protected.
Do you accept international payments?
Yes. We accept payments from international cards and bank transfers, depending on your location and the method available at checkout.
Can I change my payment method after placing an order?
Payment method changes are possible only before your order is confirmed and processed. Please reach out to our support team immediately for assistance.