Privacy Policy

Welcome to Chacha Nawaz Jewellers (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website chachanawazjewellers.com (the “Site”) and when you make purchases from us.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiers & Contact Data: Name, email address, mailing address, phone number.
  • Payment & Billing Information: Card number, expiration date, billing address (if you make a purchase).
  • Order & Transaction Data: Products you purchase, order history, transaction amounts.
  • Device & Usage Data: IP address, browser type, device information, pages visited, time stamps, referral source, cookies, log files.
  • Optional / Voluntary Info: Feedback, testimonials, survey responses.

2. How We Use Your Information

We use your information for:

  • Processing and fulfilling your orders, including shipping and billing.
  • Sending order confirmations, updates, newsletters, promotional offers (only if you opt in).
  • Responding to your questions, comments, or support requests.
  • Analyzing and improving our website, services, and marketing.
  • Detecting, preventing, and addressing technical issues, fraud, or security concerns.
  • Complying with legal obligations, such as tax, accounting, or consumer protection laws.

3. Legal Basis for Processing (if applicable)

Depending on your location, we may process your data because:

  • You consent (e.g. when you create an account or opt in for newsletters).
  • Performance of a contract (fulfilling your order).
  • Compliance with legal obligations.
  • Legitimate interests (e.g. improving services, preventing fraud), where not overridden by your rights.

4. Sharing & Disclosure of Information

We may share your data (or parts of it) with:

  • Service providers / third-party processors (payment gateways, delivery/courier services, SMS/email providers, analytics services).
  • Business partners for co-marketing or promotional campaigns (only with your consent).
  • Legal or government authorities when required by law or lawful request.
  • Affiliates or subsidiaries if our business structure changes or for internal operations.
  • In anonymized or aggregated form (for analytics, market research) where individual identity is not disclosed.

We do not sell your personal information to third parties for their marketing.

5. Cookies & Tracking Technologies

We use cookies, web beacons, tracking pixels, and similar technologies to:

  • Remember your preferences and settings.
  • Understand how you use the site and improve it.
  • Provide personalized content or ads (if enabled).
  • Manage sessions (login, cart).

You can choose to disable cookies via your browser settings, but this may affect the functionality of the Site.

6. Security

We implement reasonable security measures (encryption, firewalls, secure servers) to protect your data from unauthorized access, loss, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure; thus, we cannot guarantee absolute security.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy (e.g. for accounting, legal obligations, or dispute resolution). After that, we will securely delete or anonymize your data.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, update, or delete your personal data.
  • Object to or restrict certain processing.
  • Withdraw consent (for processing based on consent).
  • Receive a copy of your data (data portability).
  • Lodge a complaint with a supervisory authority (if applicable).

To exercise your rights, contact us via the contact details below.

9. International Transfers

If your data is transferred to or processed in jurisdictions outside your country, we ensure it is protected by appropriate safeguards (contracts, standard data protection clauses).

10. Children’s Privacy

Our Site is not intended for use by individuals under the age of 13 (or applicable minor age in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us to remove it.

11. Changes to This Policy

We may update this Privacy Policy occasionally. When changes are made, we will post the updated date at the top and may notify you if required. Your continued use of the Site after changes constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, you can contact us at:

Chacha Nawaz Jewellers
Address: Rang Mahal, F-810 Suha Bazar, Walled City of Lahore, Lahore, 54700, Pakistan
Email: gold@chachanawazjewellers.com
Phone: +92-316-4875937 / +92-300-8863331

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